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Webinars

Webinars carry the hour.

A webinar here is a campaign rather than an event: invited by email and WhatsApp, streamed on your own portal, then archived into an on-demand library. Every stage writes to the same profile per HCP, so the session becomes part of the record rather than a file exported after it.

The recorded webinar journey: browsing sessions by specialty, watching the recording, and completing the course to earn a certificate

The problem

An hour of attention, then a spreadsheet

A brand runs a session on a third-party platform. Registrations come in, some of those people attend, and afterwards the platform returns a spreadsheet of email addresses.

Weeks later nobody can say which of those attendees read anything else, whether they came back, or what to send them next. The hour happened, and nothing was left behind that could be used again.

The event was not the problem. The absence of anywhere for it to land was. A session needs an environment that already holds the profile, the content and the history, so that attending is an entry in a record rather than a line in an export.

A laptop showing a third-party export: a spreadsheet whose only column is redacted email addresses, beside cards reading 268 rows exported and zero profiles created.

The build

What we build for every session

Every webinar runs the same build. Nothing is assembled ad hoc the week before.

Invite

A three-part email campaign — announcement, reminder and last call — written for the specialty being invited and pointing at a session page on your own domain with speakers, agenda and objectives.

RecordedSends, opens, clicks and registration source
Register

Registration creates a verified, specialty-tagged profile with a login on your portal, not a row in an export.

RecordedNamed HCP, specialty, consent, registration time
Remind

WhatsApp reminders at 24 hours, at one hour and at go-live, running alongside the email reminder.

RecordedDelivery and read status per reminder
Stream

The session streams inside the portal, with no redirect to an external platform and no third-party branding around it.

RecordedJoin and leave times, watch-time, peak concurrency
Interact

Questions are submitted and moderated live, and polls run to the room while it is happening.

RecordedQuestions asked and poll answers, per HCP
Archive

Recording, certificate and related resources go out automatically, and the session moves into the on-demand library with speakers, agenda and Q&A intact.

RecordedFollow-up delivery, certificates, replays over time
A desktop display showing the standard six-stage pipeline — invite, register, remind, stream, interact, archive — with a strip of recorded detail beneath it and a card reading six fixed stages.

After the session

What a session leaves on the portal

A session does not only fill a room for an hour. It adds named profiles that are still there once the recording has been archived.

Registration builds the population

Each session adds verified, specialty-tagged profiles with logins, rather than a list that expires with the event.

Attendees reach what came before

From the first login, registrants can open product pages, recorded lectures, SmPCs and courses published long before they arrived.

Each session widens the next

The fifth session is promoted to everyone who registered for the first four, and to everyone who has joined the portal since.

A phone showing portal growth across the last five sessions, above the back catalogue of product pages, lectures and courses new registrants can open, with a card reading 1,845 profiles added.

Speakers

Speaker support, from briefing to recording

A speaker’s only job is the content. Everything around it — the rehearsal, the slide approval, the production and the follow-up — is run on their behalf.

Briefing

Objectives, audience profile, format and timing agreed before anything is built.

Technical rehearsal

A full dry run on the actual platform, not an assurance that it will work on the day.

Slides

Collection, formatting, medical approval routing and loading handled on the speaker’s behalf.

Green room

Speakers join, check audio and video, and wait without the audience seeing them.

Live production

A producer manages transitions, sharing and troubleshooting, including panels and moderated handovers.

Post-session assets

The speaker receives their own recording, an attendance summary and the Q&A transcript.

A laptop showing the speaker run of show: briefing, rehearsal, slides and green room ticked, live production and post-session assets still outstanding, beside a card reading four of six steps complete.

Live and on demand

What the live room carries, what the archive carries

The two formats do different jobs on the same session. The live room carries the hour itself; the archive carries everything that happens after it.

The live room
  • Runs once, at the scheduled date and hour
  • Join and leave times, watch-time and peak concurrency
  • Questions and polls taken in the room
  • Reaches the HCPs who attend on the day
The on-demand library
  • Archived on completion, with speakers, agenda and Q&A intact
  • Searchable by specialty, therapeutic area and speaker
  • Open to every registered HCP, including those who join later
  • Replays and watch-time recorded against the same profiles
A desktop display showing the live room streaming with polls and questions and its peak concurrency, beside an upright tablet showing the searchable on-demand library and its running replay count.

Reporting

What the report shows, per campaign and per HCP

The platform spreadsheet stops at attendance. These two views carry the session forward — what the campaign produced, and what each named professional did with the hour.

Per campaign

  • Invitations delivered and opened
  • Registrations, by source channel
  • Registration-to-attendance conversion
  • Live attendance and peak concurrency
  • Drop-off points across the session timeline
  • On-demand replays over time
  • Repeat attendance across sessions

Per HCP

  • Registration time and source channel
  • Watch-time and where they dropped off
  • Questions asked during the session
  • Poll responses per session
  • Certificate completion
  • Portal activity after the session
  • Attendance scored at +10 in the engagement model
A desktop display showing the engagement report split in two: a campaign funnel from invited to registered to attended, per-HCP records carrying watch-time, and a card reading plus ten scored for attendance.

Connections

What a webinar passes to the other channels

Every stop on the sequence writes to the same profile. By the time the session is archived, each record belongs to a named, specialty-tagged professional rather than to an event.

HCP emailers

Announcement, reminder and last call go out; opens, clicks and the registration source come back.

WhatsApp

Reminders at 24 hours, one hour and go-live; delivery and read status return per attendee.

HCP portal

Registration creates the profile and the login; the session streams inside your own domain.

Interactive product pages

Attendees arrive holding a login and open pages they were never sent; those views record against the same profile.

On-demand library

The finished session is archived with its materials; replays and watch-time are recorded alongside live attendance.

An upright tablet showing one HCP's profile activity as a ledger of five rows — an email open, a reminder, an attendance, a product page view and a replay — each under a different channel icon, beside cards reading five source channels and one record updated.

Questions

Common questions

Do attendees need to download anything?

No. Sessions run in the browser on your portal, with nothing to install and no external client. That matters when HCPs join between clinics, on hospital networks that restrict what can be installed.

How many attendees can a session hold?

There is no single fixed number. The stream is sized to the invited audience when the session is scoped, and the concurrent ceiling is agreed with you at that point rather than discovered on the day.

Can webinars carry CPD accreditation?

Sessions can be built to carry assessment and automated certification where an accreditation route exists in the market. The awarding body and the route are confirmed market by market before the session is built, so what the attendee earns is agreed in advance rather than after the fact.

Can we run sessions in Arabic?

Yes. Sessions run in Arabic or English, with the interface, materials and communications matched to the audience. Simultaneous interpretation and subtitled recordings are scoped session by session rather than assumed.

Who runs the session on the day?

A producer does — rehearsal, green room, transitions and technical support — so the brand team attends rather than operates. Rehearsal on the actual platform is where technical problems are meant to surface, and on the day the producer handles the fallback while the moderator holds the room.

Do we own the recording?

The recording sits in your on-demand library and can be exported. The recording and the attendance data are yours: we hold them on your behalf, and you can export both at any time.

The whole point

Webinars are one of four. The value is in joining them.

Every channel writes back to the same profile. One record per doctor, one score, one next action — whichever channel produced the signal.

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